As a regulated RICS firm, JH Watson Property Management Limited trading as Watson have in place a Complaints Handling Procedure (CHP), which meets the regulatory requirements.  Our CHP has two stages.  Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full.  Our firm will try to resolve your complaint to your satisfaction.  If you are not happy with our response, you will have the opportunity to take your complaint to stage two.  Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

Stage One

If you have spoken to us about your complaint, please put the details of your complaint in writing.  We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint.  Please send your written complaint to:

Confidential Complaints

Ms D Charlesworth
JH Watson Property Management Limited

Glendevon House
4 Hawthorn Park
Leeds
LS14 1PQ

Tel: 0113 273 8788
Email: info@watsonpm.co.uk
www.watsonpm.co.uk

We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 3 days.  If we are not able to give you a full response, we will update you within 15 days.

Stage Two

If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board.  We have chosen to use the following redress providers:

Contact Information

The contact details for the Ombudsman Services Property are:

The Property Ombudsman
Milford House
43 – 55 Milford Street, Salisbury
Wiltshire SP1 2BP
T: 01722 333306
W: www.tpos.co.uk
E: admin@tpos.co.uk

The contact details for the Arbitration Procedure for Surveying Disputes are:

Arbitration Procedure for Surveying Disputes
Centre for Effective Dispute Resolution
70 Fleet Street
London EC4Y 1EU
T: 020 7536 6000
F: 020 7536 6001
E: info@cedr.com
W: www.cedr.com