Complaints Procedure

Ask anyone, we love what we do. We’re passionate about our craft and we’ve proven our ability to generate real results, helping clients to grow, attract and retain customers.

Experts in property management

As a regulated RICS firm, JH Watson Property Management Limited trading as Watson have in place a Complaints Handling Procedure (CHP), which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

Stage One

If you have spoken to us about your complaint, please put the details of your complaint in writing.  We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint.  Please send your written complaint to:

Confidential Complaints

Andrew Ingram
JH Watson Property Management Limited

We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 3 days.  If we are not able to give you a full response, we will update you within 15 days, with a full and final written response within 28 days.

The Property Ombudsman

If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board.  We have chosen to use the following redress providers:

The contact details for the Arbitration Procedure for Surveying Disputes are:

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