A message from Anthony Bennett, Managing Director
COVID-19 (Coronavirus) continues to disrupt people’s lives and with lockdown 2 coming into force Thursday 5th November, we have made a few adjustments to our working arrangements.
Our Customer Service department are all working from head office to ensure your calls are answered, all other departments are fully staffed and working from home. During the lockdown, site visits by Watson will be restricted to emergencies only, however, we will continue to be in contact with contractors attending developments to ensure the monitoring of maintenance requirements continues. Please continue to contact us on our main office number, where your call will be transferred to the relevant member of staff.
The quickest way to report maintenance issues is through our online portal Watson Repair
Please email any non-maintenance issues to firstname.lastname@example.org
If there are any confirmed cases of COVID-19 at your development we would ask that you inform us immediately by emailing email@example.com. This will ensure we are in a position to keep everyone in your development informed, as well as keeping contractors protected.
During these uncertain times, we would ask that you keep an eye on vulnerable neighbours who may not be able to go to the supermarket, pick up prescriptions or dispose of refuse in communal bins.
We’re committed to providing you with the best service possible and ask that you are patient with us during this time – there is an unprecedented demand for contractors and materials at present, so things may take longer than we would like to be resolved.
Please ensure if your property is rented that you pass on this information to your tenant.