Watson currently acts as agent for a large client base of Resident Management Companies (RMC's) and Right To manage Companies (RTM Co's) across the UK and we have taken great care to refine our service so that the management companies under our care receive a bespoke service that precisely matches their requirements.
We understand that the needs of no two management companies are the same and accordingly our service is entirely flexible. We manage resident-run developments where we are asked to seek management company approval for everything we do and also developments where we are given complete autonomy. We provide a part-management service to some developments and act for management companies overseeing developments that range in complexity from modern city centre high rise and high efficiency developments, to stately homes and listed warehouses, through to the simplest of public open spaces - and everywhere in-between.
We believe in earning your trust and therefore often the ground rules change as you get to know us and your confidence is built, but rest assured in the knowledge that we will be able to deliver our award winning services in the way that you want them delivered, even if that evolves over time.
We understand that accessibility is important and our locally based Maintenance Surveyors regularly visit our developments to pro-actively ensure that the homes under our care are maintained to the highest standards in an efficient and cost effective manner. All services are delivered transparently with absolutely no conflict of interest so that demonstrable best-value is always obtained.
Communication and professionalism is also key. Watson offer dedicated staff that are experts in their field. Each development has a dedicated Maintenance Surveyor, Accounts Manager, & Company Secretary, all of which are qualified or trained to a high standard, and in addition we have in-house expertise in Surveying, Insurance & Utilities procurement, Health & Safety, Credit Control and much more. MyWatson, our bespoke and innovative online portal, will keep you updated 24/7 and piece-of-mind is assured with our out-of-hours response line should an emergency situation occur.
We know you want a personal and professional service delivered by experienced experts, locally based staff that visit regularly, and a service tailored to your exact needs; and this is what we successfully deliver time and time again. We know that we get it right because both our customers and the industry agree.
With our remarkably high levels of customer satisfaction and as winners of ARMA's Q-award for excellence, Watson offers complete reassurance that our service is second to none. To discover more reasons to choose Watson click here. But why not get in touch and find out more about how Watson can manage your development - the way you want it managed.